Repositioning of Improved Connected Mobile Application in Market for Home Safety Devices with End-to-End Support

Client Overview

A Fortune 500 company specializing in Connected Home and Safety products like smoke alarms and CO sensors.

Business Challenge
  • Being a market leader in the connected home safety products segment with a large portfolio of products, support was required to build a common robust app that could seamlessly onboard new products launched as well as support legacy products
  • Stabilizing the existing mobile application on AppStore for iOS and PlayStore for Android, improve app ratings from average to excellent to uplift the product positioning in the market
  • The client needed a single vendor for developing a common app, integration, and support for new devices changes launched in the market and timely support of updates/patches for both iOS and Android platforms
VOLANSYS Contribution
  • Delivered mobile app development and integration support for new products – Smart Safe and Smoke/CO Alarm
    • Implemented secured Wi-Fi and/or BLE provisioning flows
    • Implemented operations and settings over secured BLE and/or Wi-Fi protocols
    • Implemented push events for critical events like Smoke/CO Detected, Low Battery, Theft Detected, etc.
    • Added support for AWS cloud along with existing Exosite cloud support for the legacy products
    • Integrated AWS services like Lambdas, Core IoT, Cognito, Voice Assistant
    • Integrated HomeKit for Smart Home Automation support
    • Integrated MQTT protocol to receive real-time device updates
  • Enhancements and maintenance in the existing mobile application to improve performance and stability of the app
    • Designed new features derived from customer surveys and enhanced existing ones
    • Fixed hundreds of existing issues in the apps
    • Monitored and fixed crashes reported in Fabric/Firebase Crashlytics
    • Updated apps with all latest OS releases
    • Performed end-to-end manual and automated sanity and regression validation cycles
    • Established and managed app release processes with CI integration
  • End-to-end customer support for Smart Safe and Smoke/CO Alarm application
    • Provided tier 2/3 support to the customer on support issues
    • Identified and resolved root cause of the issues with cross components with tools and technologies like App Logs, Kibana, CloudWatch,
      DynamoDB, Command Center Portal
    • Provided issue resolution steps/hotfix releases for quicker resolution
    • Participated in the live debugging sessions with customers
Technologies | Engineering Expertise

Mobility Solution (Android & iOS) | Cloud (AWS) | Connected App Support ( Tier 2/3)

Solution Architecture

Repositioning of Connected Mobile Application Diagram

Benefits Delivered
  • Drastic improvement in customer rating from 1.5 to 4.1 on various platforms on Amazon, AppStore, and PlayStore
  • 70% Crash-free sessions achieved with robust onboarding of devices with almost zero failure rate
  • The client is able to resolve 95% of the issues with the help of proactive and dedicated tier 2/3 level customer support on reported customer issues
  • Improvement in rating on the various platform with excellent feedback from buyers resulted in an increase of product sales through online portals
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