Substance Engineering and Technical Support for Wireless Connectivity Chipsets

Client Overview

US based leading semiconductor manufacturer offering microcontrollers and processors to sensors, analog ICs and connectivity.

Business Need

  • With a major business acquisition along with a large customer base, the client was looking for an experienced technology partner that can closely work with their tier 1 and 2 customers to provide rapid resolution to their technical queries

VOLANSYS Contribution

  • VOLANSYS provided technical support for client’s various wireless chipsets
  • Provided support for Wi-Fi & BT/BLE Driver/Firmware issues
  • Own issues for customer’s various product lines having different wireless chipsets
  • Active debugging with end-customer for rapid issue root cause & failure analysis
  • Addressed integration issues on host platform running OS (RTOS, Linux, Android)
  • Executed customer pre-release validation
  • Enhanced BSP/SDK to engage mass market customers by developing sample application showcasing Wi-Fi & BT/BLE capabilities
  • Created & enhanced technical documents, training materials and demos
  • Wi-Fi throughput measurement and competitive analysis with other chipsets

Solution Diagram


Benefits Delivered

  • Provided round the clock technical support to client’s customers that accelerated their product time to market by 20%
  • VOLANSYS extended support team saved 20% time of client’s development team allowing them to focus on new development
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