Technical Support right from Board Design to Production

Client Overview

US based leading semiconductor manufacturer offering microcontrollers and processors to sensors, analog ICs and connectivity.

Business Need

  • Having a large customer base, the client was looking for a technical support specialist that can connect with their customers to provide rapid resolution to the queries and hot fixes at any stage of their customer’s product life cycle

VOLANSYS Contribution

  • VOLANSYS worked as an extended support partner for client’s customers providing technical support right from board design to production, including driver porting & integration
  • Provided firmware support involving operation, configuration, optimization or integration for Intelligence Processing Unit, Vision Processing Unit & Graphical Processing Unit
  • Design, Develop, Debug & fix issues in firmware application, Linux/Android Kernel, RootFS, bootloader & device drivers
  • Provided hardware assistance for layout, BOM selection & board bring-up
  • Fixed issues in schematic, interface debugging, and PCB layout

Solution Diagram


Benefits Delivered

  • Accelerated client’s customer product time to market by 20% by providing quick turnaround to customer issues 
  • Rapid customer issue resolution by our extended support team expedited client’s production and increased chipset sales volume
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