Frequently Asked Questions

VOLANSYS-Homebridge-logo-update

Plug-in HomeBridge® to any Power Socket. Below are some guidelines.

  • It is ideal to locate HomeBridge® at least 15 feet away from any other Wi-Fi device.
  • Position your HomeBridge® in a centralized location that minimizes the distance between the HomeBridge® and your connected devices.
  • Stone, tile, mirrors and large metal surfaces tend to interfere with wireless communication. Try to avoid placing your HomeBridge® in locations that put surfaces like these between the HomeBridge® and your connected devices.
  • If possible, locate your HomeBridge® in an open space at least 3 feet above the floor. Avoid cabinets when possible.

Download the most recent HomeBridge® Mobile App from the iOS App Store/Android Play store.

Make sure that your smart device meets the minimum requirements for iOS/Android version and device support as mentioned in App stores.

Then select “Sign up” option from Mobile app to create the account.

Connecting your product to HomeBridge®takes place using the Mobile app. Selecting ‘Add’(+ Sign) within the app shows all the different options.

From there, select ‘Gateway’ option and follow further steps from the mobile app. Step-by-step screens then surface within the app to guide you along the setup process.

Find the Getting Started Guide HERE
Find the detailed Mobile Application User Guide HERE

Yes. You can add multiple HomeBridge® in a single account and control it with the HomeBridge® mobile application.

Yes. You can access, control, and automate the Zigbee Sensor from the HomeBridge® mobile app from wherever you are, as long as you are connected to the Internet or mobile data.

You can connect up to 40 sensors.

You can connect various sensors using HomeBridge® mobile app. Find this link for connecting sensor with HomeBridge®.

First put your sensor in discovery mode(to put your sensor in discovery mode, please refer user guide of the sensor). Then Open the HomeBridge® mobile app and log in to the app. Selecting ‘Add’(+ Sign) option shows you different options. From that select ‘Device’ and then select your HomeBridge®. Then your sensor will be displayed here. Select your sensor, give the appropriate name. Done, Your sensor is connected to HomeBridge® successfully.

You can also connect your sensor without HomeBridge® mobile app. For that single tap on the available button on your HomeBridge® . Then Led on your HomeBridge® will start blinking automatically with red light. At the same time put your sensor in discovery mode(to put your sensor in discovery mode, please refer user guide of your sensor). HomeBridge® will connect your sensor automatically. Check your sensor using HomeBridge® app.

Find the Getting Started Guide HERE
Find the detailed Mobile Application User Guide HERE

Blinking Red – Power connected but HomeBridge® is not connected to Wi-Fi network
Blinking Red(Slower) – Connected to Wi-Fi network but no internet connection.
Blinking Green – HomeBridge® is in discovery mode
Solid Red – HomeBridge® is performing factory reset operation

Zigbee Bulbs, Door Sensors, Motion Sensors

Open the HomeBridge® mobile app and login. Select ‘Devices’ tab and long press on device which you want to remove and follow instructions.

Open the HomeBridge® mobile app and login. On HomeBridge® Dashboard screen long press on HomeBridge® which you want to remove and follow furhter instructions.

You can change your Wi-Fi information using the HomeBridge® mobile app at any time. Open the HomeBridge® mobile app and log in to the app. From the ‘Dashboard’ screen long press on the HomeBridge® for which you want to change Wi-Fi information. Then select ‘Wi-Fi Configuration’ option and follow further instruction.

Find the Getting Started Guide HERE
Find the Detailed Mobile Application User Guide HERE

You can factory reset HomeBridge® in two-way.

  1. Using HomeBridge® mobile app – Login to the HomeBridge® mobile app, On HomeBridge®-Dashboard screen Long press on HomeBridge® which you want to reset. The app will show different options, From that select ‘Factory Reset’ option.
  2. Using the button on HomeBridge® – Just tap the button on your HomeBridge® for 5 seconds, and LED on your HomeBridge® shows solid Red light.

Note: Factory reset operation will take up to 5 minutes to restore your HomeBridge® connectivity.

Find the detailed Mobile Application User Guide HERE

The HomeBridge® require power and Internet to connect you with your smart products. If you lose Internet connection or power, you will not be able to control them via the HomeBridge® mobile app. Once the Internet and power is restored, your HomeBridge® and connected products will reconnect automatically.

We use secure communication protocols between HomeBridge®, Cloud and Mobile apps. 
Also, we do not store any personal information such as credit card number or payment information. We only store email and name.

HomeBridge® is power up using 120/240 AC Outlet

Please contact our support e-mail – [email protected], and our representative would respond to your question soon.

To change your password, tap the “Settings” button on the Dashboard screen of the HomeBridge® mobile app. Then tap the user profile(username will display here) button and fill in the fields.

Find the detailed Mobile Application User Guide HERE

Using user button on your HomeBridge®, You can pair sensors to HomeBridge® and also Factory reset the HomeBridge®.

Find the detailed Mobile Application User Guide HERE

In this case, first check your internet connectivity, if it is working properly and still HomeBridge® is not responding then Restart(Power cycle) your HomeBridge® and wait till HomeBridge® is restoring it’s connectivity and then try to control your connected sensors.
If you have tried above methods to restore HomeBridge® connectivity and still HomeBridge® is not responding, then Factory reset the HomeBridge® and then try connecting all sensor again.

Find the detailed Mobile Application User Guide HERE

In this case first check your sensor’s battery, if the battery is working properly and still sensor is not responding then try to remove that sensor using HomeBridge® Mobile app and then try connecting it again.

Smart motion sensor works with following behavior:

It would give one event and would go to sleep for one minute before it can detect another motion and generate the event. This device behavior is in line to save battery life of motion sensor.

It is a known limitation with the Light bulb included in accessories with HomeBridge® kit. When the bulb is disconnected with HomeBridge® , for a while it turns itself On if it is Off. As soon as it connects back to HomeBridge® again it goes back to its actual state.

GET MORE INFORMATION

About HomeBridge®

Explore HomeBridge® features and technical Specifications Click Here

Getting Started

A complete guide to control multiple IoT devices using HomeBridge® Click Here

Introduction Video

Watch 2 min video that introduce HomeBridge® Click Here